Delivery
Orders are shipped Monday–Friday, excluding bank holidays. Orders placed after 12pm (noon) are processed the next working day.
UK Delivery:
• Standard (1–2 days): Free on orders over £100 and £6.50 for orders under £100.
Customers also have the option to collect their orders from our warehouse and collection point: Unit 4, Link 20 Business Park, Bellingham Way, Aylesford, ME20 6SP.
International Delivery:
• Republic of Ireland (2–4 days): £25.
• Spain: Business orders only.
• No shipping for orders under £150 to select European countries (see full details).
Couriers: Depending on the item you purchase and your selected delivery method, we may use DPD, Parcelforce, Royal Mail or FedEx. You will receive tracking when your item is despatched.
For full details, visit our Shipping Information page.
Returns
Easy & Hassle-Free Returns
We want you to love your purchase, but if you need to return an item, the process is quick and simple. You have 28 days from receiving your item to request a refund or exchange.
How to Return:
• Simply log onto our DPD Returns Portal . You will need to have your order/invoice number to hand.
• If you require any assistance, please contact our Support Team by email support@industville.co.uk , or call 020 7971 7871 option 2, and we can help you generate a returns label.
• If any damage is noted prior to returning the item, please notify us beforehand.
• Customers are responsible for ensuring goods are securely packaged for safe return.
• If any damage is noted prior to returning the item, please notify us beforehand.
• Some postcodes (AB, BT, EI, FK, GY, HS, IM, IV, JE, KA, KW, PA, PH, TR, ZE) and international orders are excluded from free returns.
Exchanges & Faulty Items:
• Need a different item? Let us know within 28 days.
• Faulty or damaged item? Just send us a photo and we’ll sort it quickly.
• Missing, incorrect or damaged items must be reported within 48 hours of delivery.
• If a replacement isn’t available, we may offer a repair, store credit, or refund.
Returns Address:
Industville Ltd, Unit 4, Link 20 Business Park, Bellingham Way, Aylesford, ME20 6SP.
For full details, visit our Refund Policy page.
Brooklyn Glass Dome Flush Mount - 8 Inch
