Service
Re-wiring Service
Turn our industrial-style lights into unique pieces that are perfectly tailored to your interior. Our rewiring service makes it easy to customise your lighting and create a design that works for your space.
Whether you need to rewire lights for a bespoke installation or require adjustments to an existing fitting, our team can help create a solution that meets your requirements. This service is ideal if you need to rewire a pendant light with a different flex length, holder configuration or ceiling rose combination.
How to Order a New Bespoke Pendant
Step 1: Select your accessories, choosing from our range of flex, holders and ceiling roses.
Step 2: Add the rewiring service and adjust the quantity based on how many units or holders require modification.
Step 3: Provide your rewiring instructions in the checkout notes, or contact us directly and our team will be happy to assist.
How to Order an Existing Pendant with a Longer Flex
Step 1: Select your complete pendant fitting(s).
Step 2: Select your chosen flex and add the quantity of metres required.
Step 3: Add the rewiring service and adjust the quantity based on how many units or holders require modification.
Step 4: Provide your instructions in the checkout notes, or contact us directly for assistance.
Our light rewiring service uses approximately 20 cm of cable per outlet in addition to the required drop length. Please ensure sufficient flex is ordered to accommodate your preferred installation.
There is a lead time of 7–10 days for this service.
Visit our FAQ page for answers to common questions. If you require further assistance, please contact our team by phone or email.
How To Order:New bespoke pendant:Step 1: Select your accessories, choosing from our range of flex, holders and ceiling rosesStep 2: Add rewiring service. Adjust quantity based on how many units/holders you require to be rewired. Step 3: Provide rewiring instructions in the notes at the checkout or email or call us and we will be able to help. |
An existing pendant that needs longer flex:Step 1: Select your complete pendant/s.Step 2: Select your flex, add quantity of meters required. Step 3 : Add rewiring service. Adjust quantity based on how many units/holders you require to be rewired. Step 4: : Provide rewiring instructions in the notes at the checkout or email or call us and we will be able to help. |
There is a lead time of 7-10 working days on this service. Visit our FAQ Page for answers to common questions. If you have another query, feel free to contact us. Call +44(0)20 7971 7871 or send an email to sales@industville.co.uk. |
Orders are shipped Monday–Friday, excluding bank holidays. Orders placed after 12pm (noon) are processed the next working day.
UK Delivery:
• Standard (1–2 days): Free on orders over £100 and £6.50 for orders under £100.
Customers also have the option to collect their orders from our warehouse and collection point: Unit 4, Link 20 Business Park, Bellingham Way, Aylesford, ME20 6SP.
International Delivery:
• Republic of Ireland (2–4 days): £25.
• Spain: Business orders only.
• No shipping for orders under £150 to select European countries (see full details).
Couriers: Depending on the item you purchase and your selected delivery method, we may use DPD, Parcelforce, Royal Mail or FedEx. You will receive tracking when your item is despatched.
For full details, visit our Shipping Information page.
Easy & Hassle-Free Returns
We want you to love your purchase, but if you need to return an item, the process is quick and simple. You have 28 days from receiving your item to request a refund or exchange.
How to Return:
• Simply log onto our DPD Returns Portal . You will need to have your order/invoice number to hand.
• If you require any assistance, please contact our Support Team by email support@industville.co.uk , or call 020 7971 7871 option 2, and we can help you generate a returns label.
• If any damage is noted prior to returning the item, please notify us beforehand.
• Customers are responsible for ensuring goods are securely packaged for safe return.
• If any damage is noted prior to returning the item, please notify us beforehand.
• Some postcodes (AB, BT, EI, FK, GY, HS, IM, IV, JE, KA, KW, PA, PH, TR, ZE) and international orders are excluded from free returns.
Exchanges & Faulty Items:
• Need a different item? Let us know within 28 days.
• Faulty or damaged item? Just send us a photo and we’ll sort it quickly.
• Missing, incorrect or damaged items must be reported within 48 hours of delivery.
• If a replacement isn’t available, we may offer a repair, store credit, or refund.
Returns Address:
Industville Ltd, Unit 4, Link 20 Business Park, Bellingham Way, Aylesford, ME20 6SP.
For full details, visit our Refund Policy page.
Found it cheaper elsewhere? Ask us about a price match.
