Industville Quality Policy

Vision

Act as the most trusted suppliers and leading producers of the finest historical design lighting and furniture, providing premium flexible and versatile products with an accessible price point for both domestic and trade customers to allow them to create a unique lighting setting that will fit any bespoke project.

Purpose

Industville specialise in the design and manufacture of handcrafted vintage industrial replica lighting and furniture. We pride ourselves on serving trade and domestic customers both UK and globally. Providing customers with uniquely designed, handcrafted, high quality, design led products, available at short lead times, in large quantities without the high cost and time-constraints of searching for originals. 

Values

• Cost-conscious
• Customer focused and collaborative
• Committed in heart and mind
• Caring, responsive and responsible
• Trusted and confident
• Innovative, offering unique design that's is not a luxury
• Constantly improving
• Entrepreneurial
• Sustainable

Industville has determined and established the scope of our quality management system in order the implement our objectives and our policies that are relevant to our context, products and any interested parties as follows:

“The provision of stock holding and supply of lighting fixtures and fittings and the management of product development through the supply chain interaction” 

The company believes that its market expects a continually improving service. We aim to continually improve the service we provide to meet our clients requirements and to produce finished work that we can justifiably be proud of.

The company aims to achieve the above by implementing a management system that complies with the international standard of good practice ISO 9001:2015. It also includes a commitment to meet the requirements of our clients, learn from customers feedback, as well as legal and regulatory requirements. Also to continual development of the system and helping to ensure it remains effective.

Only by providing an outstanding service and product quality we will achieve our aims of long term success and sustained improvements.

All personnel within the company are responsible for the quality of their work. The company provides training and has established systems to assist all personnel to achieve the standards required. While we endeavour to produce work and offer a service that we can be proud of, we have to recognise that we don’t always achieve our own standards. When a customer complains, we are committed to investigating the complaint and will do our best to put right all justified complaints.

The policy, organisation and procedures necessary to achieve the required standards are described in our Quality Management System.

Industville is committed to operating through openness, communication, integrity in serving our customers, employees and all interested parties. Our vision is to exceed customer expectations for quality, safety, cost, delivery and value. Additionally, we are dedicated to creating a profitable business culture that is based on the following principles:

Our Employees

Industville is committed to equality in employment opportunity and rewards, embracing wholeheartedly the cultural and diversity within our organisation. Our employees’ welfare and interests are foremost throughout all aspects of our business. Industville is committed to:

• Creating and nurturing an environment of success based on honesty and integrity;
• Empowerment through training, mentoring and communication;
• Individual growth and equal opportunity;
• Designing and providing a safe and secure work environment.

Our Customers

Our customer needs are paramount and represent the highest priority within our business. Our obligation is to proactively seek out and define customer needs. Beginning with a clear definition of customers’ expectations, we strive to consistently meet or exceed them. We adhere to all applicable standards and customer specific requirements and endeavor to provide processes that ensure we achieve this in order to build a robust quality management system.

Our Community

Industville is committed to supporting the communities within which we operate. We believe in the practice of social responsibility and encourage similar behavior in our employees and suppliers. We proactively comply with all applicable safety, environmental, legal and regulatory requirements.

Our Products & Suppliers

The quality and safety of our products is one of our top priorities. With this in mind we ensure our main supplier is audited annually in accordance with LIA quality assurance scheme, as a minimum we also require all other suppliers have a robust quality management system in place. We have been using the same trusted supplier over the last 6 years in a close partnership, this allows us to not only ensure that our products are the best that they can be, but they adhere to all safety and Quality standards. This unique partnership allows for us to not only meet but exceed all the needs of our customers whilst upholding all legal and safety requirements. All Industville products are required to be 100% visually and electronically tested, vigorous quality control and as a secondary measure we also batch test upon receipt of the goods, assuring all quality and safety measures are continuously and always upheld. Bespoke production and our unique design is one of the benefits that our close relationship with our supplier creates for our customers. 

Our Commitment to improvement and Innovation

Innovation has always been at our core, and recently we’ve had to innovate more than ever to survive. This led to us expanding our product range and implementing several innovations/new ways of working so we could continue to grow, improve productivity/efficiency, improve the customer experience and generally stand out from the competition.

Industville’s intended results of its quality management system are as follows:

• Increasing customer satisfaction and company's credibility
• Attracting large corporate clients, expanding our client base, global market
• Streamlining the processes, internally and externally - increasing productivity, stability, efficiency in return resulting in higher quality of work, services to our interested parties
• Ongoing commitment in sustaining ISO 9001:2015
• Motivated workforce that will embrace Industville values and collaborate in achieving the effective application of our quality management system, and processes for continual improvement.

The quality system applies to all processes, activities and employees within the company.

The facility is located at:

Industville Ltd,

24 Quadrant Court,

Greenhithe, DA9 9AY

Conformance to ISO 9001:2015 is to be verified via formal assessments and review process by BSI Group.